1. Digital Products Only

Softrys provides digital software, activation keys, subscriptions, and premium tools.bundle Kit
Since these are digital items, returns are not possible once the product is delivered.

✅ Refund Policy

2. Wrong Product Delivered

If you receive the wrong software, account, or activation key, we will provide a free replacement with the correct product.

3. Invalid Key / Not Working Issue

If the provided activation key or account does not work:

Our support team will first help you troubleshoot the issue
If the issue cannot be resolved, you will receive a replacement or a full refund

❌ Refund Not Applicable If:

You ordered the wrong product
You changed your mind after delivery
The key/account was shared with a third party
Issues occurred due to misuse
The user violated Softrys policies

🔄 Replacement Policy

4. Replacement is Eligible When:

The delivered digital product does not work
Login issues persist
Activation fails
A wrong product was delivered

Replacements are usually processed within 24–48 hours.

📩 Support & Claim Process

To request a refund or replacement, please provide:

Order ID
Screenshot or video proof
A short description of the issue

Our support team will assist you as quickly as possible.

Support Contact:

📧 Email: softrystools@gmail.com
📱 WhatsApp Support: (7001526252)

🔐 Policy Purpose

This Refund & Return Policy ensures customer protection and delivers a safe, transparent, and reliable experience for all Softrys users purchasing digital products.